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FAQS

Shipping & Handling

What shipping options do you offer?

We offer FedEx International Priority on all orders.

How long will it take to receive my order?

It usually takes between 6-8 days to receive deliveries, barring in mind any extended public holiday, such as the Chinese Lunar New Year, there may be delivery delays.

Please note that our jade and mammoth tusk products come with certificates of authenticity and require 4-6 days to produce these certificates.

Can I track my order?

Yes, once your order is shipped, we will provide you with a FedEx tracking number and tracking website so that you can monitor your package's journey to you.

Do you ship internationally?

Yes, we offer international shipping with FedEx International Priority.

What is your processing time?

We carefully examine each item before shipping as well as securely package them to ensure they arrive in perfect condition. With this in mind, our processing time takes roughly 3-5 days.

How can I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible. We cannot modify the shipping address once the order has been shipped.

What is your policy on lost shipments?

In the extremely rare event that a shipment is lost in transit, please contact us. We will investigate the matter with the carrier and if the package cannot be located, we will arrange a replacement or refund you.

Do you provide gift wrapping and special packaging?

Unfortunately, we are yet to offer gift wrapping and special packaging options.

Is the shipping discreet?

Yes, all of our shipments are sent in plain packaging without any branding that indicates the spiritual nature of the contents.

Do I need to sign for my packages?

In most cases you do not need to sign for your package. However, depending on the rules and regulations of your location you may need to.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of receiving the package. Upon returning an item to us, the item must be in its original condition. To initiate a return, please contact us for a return authorization and instructions.

Are there any items that cannot be returned?

Custom-made or personalized items are not eligible for returns due to their unique nature. Clearance items are also not eligible for return.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the return is due to an error on our part or due to a defective product. In such cases, we will provide a prepaid return shipping label.

How do I arrange a return?

Please contact us through our contact page with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.

How and when will I receive my refund?

Refunds are processed within 5-7 business days after we receive the returned item(s). The refund will be issued to the original method of payment. We will notify you once the refund has been initiated.

Can I exchange an item?

Yes, we offer exchanges for the same item of a different variant, subject to availability. If you wish to exchange for a different item, please return the original item and place a new order.

Payments

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and other digital wallets. Please see the payment options at checkout for more details.

Is my payment information secure?

Absolutely. We use industry-standard encryption and security protocols to ensure your personal and payment information is protected.

Can I pay with multiple payment methods?

At this time, we cannot split payments between multiple methods for a single order. Each order must be made using one payment method.

Do you offer payment plans or financing options?

Yes, we offer payment plans through third-party financing services. You can select this option at checkout and follow the instructions to apply.

How do I use a promo code?

You can enter your promo code at checkout in the designated field. The discount or credit will be applied to your order total.

My payment didn’t go through. What should I do?

Please double-check your card details, expiration date, and CVV to ensure they are correct. If everything is correct and the payment still fails, please contact your bank or payment provider for assistance. You can also try a different payment method.

How do I know that my payment has been successfully processed?

After your payment is processed, you will receive an order confirmation via email. This confirmation will include your order details, payment amount, and transaction number.